Refund Policy

1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our services. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days from the date of purchase.

2. Eligibility for Refund: To be eligible for a refund, you must meet the following criteria:

   • Your refund request must be made within 30 days of the original purchase date.
   • Your purchase must be made directly through Caramelooser. Refunds are not available for services purchased through third-party vendors.
   • The service must not have been fully utilized or completed. Refunds will not be issued for services that have been fully delivered.

3. Refund Process: To request a refund, please contact our customer support team at [email address] with your refund request. You may be asked to provide proof of purchase and a brief explanation of the reason for your refund request.

4. Refund Timeline: Once your refund request is received and approved, we will initiate the refund process. Refunds are typically processed within 5-7 business days, depending on your payment method and financial institution.

5. Cancellation of Services: If you wish to cancel your services and request a refund, any remaining unused portion of the service will be refunded based on the pro-rated amount.

6. Exceptions:

   • Caramelooser reserves the right to deny refund requests in cases of suspected abuse or misuse of our services.
   • Refunds will not be issued for services that have been used in violation of our terms and conditions.
   • Caramelooser reserves the right to modify or update this refund policy at any time without prior notice.

7. Contact Us: If you have any questions or concerns regarding our refund policy, please contact us at [email address] for assistance.

We strive to ensure the satisfaction of all our customers, and we appreciate your understanding and cooperation regarding our refund policy.